Terms Of Service

Welcome to Techrafter (“Company,” “we,” “our,” or “us”), operated by Mena Mahany (Sole Proprietor). By engaging with our web development services, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our services.

2.1 Scope of Work

We provide services including but not limited to:

• Website design and development.
• E-commerce setup.
• Custom chatbot and project management software development.
• Website maintenance and support.

2.2 Changes to Scope

Any changes to the agreed-upon project scope may result in additional fees and an adjustment to timelines.

• Provide necessary content, access, and information promptly.
• Ensure intellectual property provided for use in the project does not infringe any third-party rights.
• Review and approve deliverables within the agreed timeframes.

4.1 Fees

• A non-refundable deposit of 50% is required before work begins.
• Final payment is due upon project completion or as outlined in the project agreement.

4.2 Late Payments

In the event of overdue payment, the project may be suspended immediately until full settlement of the outstanding balance. Overdue balances may incur a late fee of 2% per month, applied if payment is not received by the date specified in our formal notice. Reactivation of a suspended project is subject to a one-time reactivation fee equal to 10% of the unpaid balance and is dependent on team availability and revised scheduling. Resumption of work may take 1–3 months from the date payment is confirmed, based on current workload and the development queue. If payment is received before the outlined deadline in our notice, no late fee or reactivation fee will apply.

• We retain the rights to proprietary code and development frameworks unless explicitly transferred.
• Upon full payment, the client will receive ownership of the final product, excluding third-party assets.
• No intellectual property, source code, or deliverables will be transferred to the client while the account is in suspension due to non-payment.

Both parties agree to keep confidential any proprietary information shared during the project.

We are not responsible for:

• Loss of revenue due to downtime or issues beyond our control.
• Security breaches caused by third-party tools or negligence.

Either party may terminate the agreement with 30 days written notice. In the event of non-payment or breach, the company may terminate the agreement immediately. Deposits are non-refundable. Work completed prior to termination remains the property of the company. Any further engagement after termination will require a new agreement.

This agreement shall be governed by the laws of London, UK.

Any disputes shall first be resolved through mediation. If unresolved, disputes will be settled in a court located in London, UK.